In the event that you would like to return an item, please call us within 30 days of billing at (800)-511-8645 to obtain a return authorization number.  This number will allow our staff to process your return more efficiently.  We reserve the right to deny your return or charge a restocking fee if it arrives without a return authorization number, arrives after 30 days from the date of original billing or does not meet the requirements below. A restocking fee of 20% will be charged for any special order items or items we do not stock regularly.  Please note that we do not pay the shipping charges involved in returning goods.

JeepWorld.com will only accept returned items that:

• Are in original packaging (unless defective)
• Have all instructions and paperwork that were in the box when sent to you
• Include all original parts and hardware
• Are not damaged (this includes marks from installation)
• Are in re-sellable condition.  If original packaging has been ripped open or has been otherwise defaced in any manner, you will not receive credit.
  

In the event that you would like to exchange an item for another item from our website, please call us within 30 days of billing at (800)-511-8645 to obtain an exchange authorization number.  This number will allow our staff to process your exchange more efficiently. 

We can process your exchange one of two ways depending on your personal preference;  

1. After obtaining your exchange authorization number, you can ship the item back to the address provided by our staff.  When the item arrives, our returns department will check-in the returned item, bill/credit any differences in item costs + shipping, and ship the new item out to you.
2. The second way is a little faster.  After obtaining your exchange authorization number, you can ship the item back to the address provided by our staff.   That same day, we can bill the item you are exchanging for and ship it out as soon as possible.  When the original order arrives back, we will then credit the full amount of that item to your account.

We require that any items being exchanged contain all original packaging, instructions, hardware, and parts.  We will not accept any incomplete exchange items.  The returned items must be in 100% re-sellable condition in order for the exchange to be completed.  If items arrive damaged, either from shipping, installation, or by actions of the customer, JeepWorld.com will not be able to grant the exchange.  JeepWorld.com reserves the right to determine whether or not an item is in re-sellable condition as well as the right to deny exchange/credit based on said condition.  The customer is responsible for all shipping costs on exchanges.  There is no re-stocking fee involved when exchanging an item. 

CANCELLATIONS/REVISIONS - If you need to cancel or revise an order, please call us as soon as possible at (800)-511-8645 between 9am and 5pm EST. We try to process and ship orders quickly, so please understand that once an order has gone to shipping it cannot be cancelled. You still may do a return at that point (see above).

STROLLERS- IF ANY PARTS ARE MISSING OR DAMAGED PLEASE CALL KOLCRAFT CUSTOMER SERVICE AT 1-800-453-7673 JeepWorld.com is not responsible for shipping costs involved with sending defective strollers or parts returned to Kolcraft.

ELECTRICAL PARTS - We do not accept returns or exchanges on electrical parts.

MIS-PACKS/DEFECTIVE ITEMS - In the event you feel that an incorrect item was shipped or that the item you received is defective, please call us right away at (800) 511-8645. Please have as much information as possible ready when you call. This includes your order reference number, the part number of the item ordered, any part numbers from the outside of the box or bag, the interior color of your vehicle, VIN, etc. The more information we have available, the easier it will be for us to solve any issues for you.

TIRE COVERS- As stated in the instructions and on the website, "To protect tire and tire cover, it is recommended that the spare tire be clean and dry before installing tire cover." We cannot accept tire covers for return that have been stained or soiled by dirty spare tires. Please understand that if this happens, the tire cover is no longer re-sellable and cannot be returned for credit.

UPS DAMAGE/LOSS - In the case that your package is damaged or lost by UPS, please call us as soon as possible during business hours. If damaged, please keep all original packaging. We will work with you and UPS to resolve the claim quickly and painlessly. In most cases, we will ship a replacement order as soon as possible at no extra charge to you. JeepWorld.com is not responsible for compensation on damaged items that have been sent back to us without a UPS inspection and claim issue.

If the package is lost or not received, we will work with your and UPS to start a tracer on the lost package. Once again, please contact us immediately to ensure that we have the best chance at finding your package for you.

REFUSED PACKAGES/ADDRESS ADJUSTMENTS - If you choose to “refuse” a shipment from JeepWorld.com you will be charged the full amount we are charged from the shipping company for shipping the item back to us. In addition, a 20% re-stocking fee will be charged toward the item sent back. If an address needs to be adjusted mid-shipment, we are charged a fee from the shipping company. We will bill your account for the matching amount.

If shipping via UPS, Fed Ex, or another carrier, use the following address:

JeepWorld.com
[place Return Authorization Number here]
1373 Route 9
Fort Edward, NY 12828

If shipping back via US Postal Service, use this address:

JeepWorld.com
[place Return Authorization Number here]
1373 Route 9
Fort Edward, NY 12828

E-mail: Jeep@Jeepworld.com

Phone: 1-800-511-8645

Hours: 9am-5pm M-F (EST)